Bekins Moving And Storage
Bekins Moving And Storage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bekins Moving And Storage has 1.1 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great sakes team.
Cons: Deceptive business practice, Poor communication, Company.Recent recommendations regarding this business are as follows: "Avoid at all costs", "Sell everything you win before you let this company destroy it for you".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bekins Moving And Storage has 1.1 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great sakes team.
Cons: Deceptive business practice, Poor communication, Company.Recent recommendations regarding this business are as follows: "Avoid at all costs", "Sell everything you win before you let this company destroy it for you".
Most users ask Bekins Moving And Storage for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baltimore, MarylandAwful customer service
BEWARE OF BEKINS VAN LINES. THEY WILL NOT COMPLETE THE MOVE AFTER BEING PAID, THEY WILL DAMAGE YOUR FURNITURE, THEY WILL REFUSE TO PROVIDE YOU WITH A CLAIM FORM.
DESPITE THIER PROMISES, THEY HAVE AVOIDED ANY FURTHER CONTACT WITH ME OR THEIR AFFILIATE.
USE ANOTHER CARRIER THAT WILL PROVIDE SERVICE AND NOT CHEAT YOU!
In June, your local agent quoted me a total moving fee of $770, which was also supposed to include any travel time. This move was actually less mileage than the May move. You charged me an additional $77.50 which is not specified on your invoice. Although I paid the entire fee, I called you the same day to dispute this additional fee.
You said it was because your people spent 4 1/2 hours which was a fabrication. Although you told me that the movers would call when they were on route, they did not. I had to call your offices, and finally got called at 9:10 am. I met them at the storage unit at 9:20, and their work was concluded at 12;23.
That was 3 hours and 3 minutes. There should have been no additional charge. You have refused to discuss this issue and to provide a remedy. Your own invoice clearly indicated $770.
Your mover dropped and dragged my custom-made bookcase along the cement.
He did not offer any apologies. He said he would report it. Apparently, he did not based on my conversations. Before they left, I asked the older mover if the bed had been reassembled.
He said "was it supposed to be?" A few minutes later I went upstairs, only to find that the slats were not assembled. He said the slates were the wrong size, and that they were not needed. I called Sealy, Simmons, Serta, and over 10 local furniture companies. All said that all queen and king size beds need slates.
On June 6, I reported this to you.
You told me that if you would have to come out for repairs to both my bed and bookcase, that I would be charged $290 for service and a 2 hour minimum.
On June 8, I left a message stating that the entire bed collapsed. I now have a bed that I can neither sleep on, or sit. This was due to the incompetence, negligence or just plain laziness of your employees. Of course, I never got a response from you because it appears that you just don't care.
I believe that I am entitled to repairs or replacements if needed.
Needless to say, I am very disappointed.
If I do not hear from you by Wednesday, July 14, then I will assume that you do not intend to service my needs. In such case you may be assured that we will pursue other courses of action that will prove both embarrassing and expensive to Bekins.
Tony Raymond
973 Circle Drive
Baltimore, MD 21227
- Damages and overcharged
Preferred solution: Refund as stated, furniture repaired
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaLied that storage was vacuumed sealed . Clothes destroyed. Stuff stolen and every piece of furniture broken or damaged
- Great sakes team
- Deceptive business practice
- Nit one thing was as i was told by the sales team
- Poor communication
Preferred solution: Let the company propose a solution
User's recommendation: Sell everything you win before you let this company destroy it for you
Run don't walk away, find another moving company.
Wheaton/Bekins moving
Preferred solution: Full refund
TERRIBLE EXPERIENCE
- Company
Preferred solution: Full refund
Worst moving company
Preferred solution: Price reduction
Worst experience ever!
Terrible experience
Worse moving experience ever!
BEWARE OF BEKINS
BEWARE OF BEKINS VAN LINES
I hired Bekins for a move from CA to WA, During the transport of my shipment, at least 50% of my items were damaged severely, lost and I will go as far to say, there is clear evidence that they were tampered with and pilfered through.
While an interstate move can be stressful alone, you would hope that you have retained the services of a reputable company. BEKINS or WHEATON, is NOT one of them! They are less than professional, have no obvious training of Customer Service and will offer you NO "FAIR" options when seeking clarity or assistance (beyond their initial baiting of course).
The Director of their Claims Department, Laura Pung actually offers her unique and creative skills in claims handling and Mentoring with a power-point presentation on the internet that actually states "Claims 101: Sorry, but there's nothing in your policy about fair. A fair is where you take a pig to win a prize". Nice... I still can't believe that Bekins / Wheaton finds this an acceptable presentation or practice, even after such was brought to their attention. You can look-up this presentation on the internet yourself under Laura Pung, Claim Creativity... whereby it states "WARNING, Claims Adjuster with an Attitude" (no doubt) and "World's Greatest Claims Adjuster", what a typical God like syndrome! ? Welcome to Laura Pung’s few minute of fame and self-admitted BAD FAITH instruction!
http://slideplayer.com/slide/612****/
My losses and damages are as a direct result of Bekins GROSS NEGLIGENCE. The last thing that anyone would expect is to deal with a claims department that doesn't regard FAIR in their BUSINESS PRACTICES, based on their own admission! It is my understanding that an Adjuster is required to display "DISCERNMENT", which is a balance of contract enforcement and customers satisfaction. A claim representative has a duty, in good faith, to investigate and resolve claims promptly and "FAIRLY" for an insurer and claimant, not seek ways to deceive or deny provisional coverage in an effort to mitigate their exposures. This is a violation of their FIDUCIARY DUTY!
Bekins has you sign a different Bill of Lading than the one that is listed in their Tariff. BE AWARE, this offers them alternative ways to avoid their liability, it places it "AT THEIR OPTION", not yours as advertised. Bekins will place your shipment in a storage/warehouse and not advise you, as well as lie to you about it when asking where your shipment is in route. When you ask for specific information on these facilities, such will take months to obtain, if all!
They use subcontractors (according to the FMSCA they have a fleet of 1 under their DOT number). They do not tell you that subcontractors will be used, nor will they provide you their information or DOT numbers when asked, despite it is required of them to provide under their own Tariff. They will refuse you their damage report(s), form(s), operational procedure(s) and investigation information stating that these are all internal documents and a "Breach of Privacy"... for who? Their movers, their warehouse, their sub-contractors, their Agents...? This is actually a Breach of clear entitled disclosure and their Fiduciary Duty by way of Bekins denial and actions! This information is to be supplied based on their own Tariff and by the FMSCA and the Federal Department of Transportation, and when requested, cannot be denied… but is!
I have lost personal belongings and thousand based on having my items transported by this company. I have gone directly to the VP of Claims, John Weissert and the CEO Mark Kirschner that will not even give you the courtesy of an explanation or review of your loss or terrible experience in an effort to rectify such, even when you provide proofs and specific inquiries.
I have found BEKINS is unreliable or trustworthy. They advertise "Trust goes a long way". BEKINS IS A SCAM company and you should not trust their services. You can search all over the internet in regards to numerous complaints of their SHANTY DECEPTIVE business dealings. You can find many lawsuits as well, fortunately LOST by Bekins for exactly these reasons. Please do not be fooled, they go under many names, they are partnered with Wheaton as well. BEWARE OF BEKINS, you may experience the same as I have. I would NOT recommend this company to anyone!!! Shame on you BEKINS VAN LINES !!!!
- Bad faith dealings
- Staff that lies
- Poor communication
Preferred solution: FAIR review and communication! A Response to my inquiries and the honoring of their Full Replacement Value Protection purchased!!
Aggressive, Dangerous Driver...Be Warned!
Bekins Moving And Storage - Moving Service Review from Lynchburg, Virginia
BAD DRIVER IN CALIFORNIA...............................
- It was your rude driver
Preferred solution: Let the company propose a solution
Bekins Moving And Storage - Moving Service Review from Waxahachie, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaI would never use this company again
Preferred solution: Full refund
Similar complaint. Never use this company!
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A "nightmare" was my friend losing his 8 year old to cancer after years of sickness and misery. Not your materialistic gripe. You'd better learn to realign your priorities and thank heaven for what you have.
Maybe u should watch who u judge. I did lose a child to cancer at age 5 y/o. No, no comparison, but that doesn't make what this company did right!