Bekins Moving And Storage
Reviews and Complaints
Bekins strung me along then betrayed me
BEKIN - terrible moving service!
Bekins A-1 Movers Pottston, PA
For anyone thinking of using Bekins and in particular A-1 Movers, a business partner of Bekins - I would really caution you to do your homework and look at other alternatives. My move came in 20% OVER estimate (Industry average is 5 to 7%). The A-1 movers would not even discuss the issue with me, the treated me like street thugs, threatening legal actions when I would not give up or pay. Here are some of the facts, and I have paperwork and paper trails to backup these actions that are gross negligence on their part.
- A-1 Movers estimator did not show up for 2nd house visit to go over estimate and recheck figures against house, call and said he was busy but satisfied he had it all, would I just sign the papers and fax to him (do not fall for this! Make these bozos show up 3 times and re-estimate), he also in pre-sales visit told me the truck drive would give me before and after weight to ensure I knew, when I told them the driver did not do this I was told I have to request that - They say one thing in pre-sales and another in post move
- I also gave them the business of moving my car, again the estimator did not show up, he sent a worker to my house at 9 PM one night, when I told A-1 they got the length and weight wrong on car, they told me that was my responsibility!
- Bekins A-1 Corporate Credit VP is just a thug. Would not talk to me about my problems, just threaten me with legal and credit negative reporting. Calling as a customer, who wanted Bekins to discuss issues and come to some rational agreement , here is the response I got from A-1 Credit Manager LD:"I am the final decision maker on matters such as these as the Bekins Credit Director is (also would not talk to me) I am fully satisfied that you were not "wronged". You were charged Exact WEIGHT... What part of that do you not understand or comprehend? I am sorry to be so blunt sir but all I need to know at this point is you going to pay this, or do we pursue it?" - this was his initial response, not lets go over this, here is why - nothing - Just a street thug credit collector - EVEN THOUGH I HAD ENOUGH PHYSICAL EVIDENCE TO SHOW THIS MOVE WAS MISHANDLD BY BEKINS AND A-1 MOVERS. My choice was to pay them or pay a lawyer.
- The driver messed up our paperwork and counterfeited our signature on the paperwork he missed. While he told me he did this afterwards, can you imagine the wonder we had in thinking they would even think it was OK to do this?
- Pressing on , knowing I was right - their actual move charge being 20% over estimate went over the bids from United Movers and Mayflower Movers actual quotes - did A-1 movers do this on purpose to get the job? I don't know, but with all the evidence that they mismanaged this move and the fact they would not listen to me or give me any satisfaction, I do wonder.
- Instead of dealing with the fact of being 20% over, they responded time and time again with what a lousy customer I was! In this economy, can you imagine! Here is what J.R. the estimator told me "I will be weighing in as well. Also, you were not even ready to move on the agreed date of November 30th". He is referring to that I had open boxes when the movers were there.
- The owner of A-1 would not even respond to my concerns or communications. The customer service department of Bekins would not respond to my questions or concerns.
- In summary I was never a customer to these bums, A-1, once they were rewarded the job forgot about me, and treated me as if I was a paperwork trail they had to fill out. Bekins and A-1 movers would not discuss my issues or concerns, instead they used the above people / positions as street thugs and their responses were directed at trying to portray me as a lousy customer and not addressing the fact they were off by 20% on their bid! Ask yourself, if you did this lousy of a job at your workplace, would that be acceptable?
- I strongly suggest that A-1 Movers is not the option you should use, my experience tells me if there is a problem they will not help you. Bekins does not deserve your business because the only contact you may see from them is a credit department threatening you with legal and credit pressure. Plan on including in your move budget hiring a lawyer as part of your move if you use Bekins and A-1 Movers.
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Verified Reviewer | Miami, FloridaBekins Moving & Storage Pottstown PA
Review for Bekins Moving Co
Moving company shafts us
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So it's my fault that these people didn't do their jobs correctly? I didn't know I was supposed to stand over them while they packed and watch how did it.
You can't believe there was sawdust in dresser drawers? Neither could I. And I'm the one who had to deal with it. I didn't buy the insurance--that was my point.
That they kept saying I should have bought the extra insurance and the only reason I needed it was because of what a *** job they did. And I have nice things--expensive furniture, fine art (which I paid extra to have crated)top of the line technology--which is why I selected a professional mover and paid money for professional packing services. In this post I didn't even go into the clothes that got wrecked because the wardrobe cartons were put together so slapdash that the bars fell down and the sharp edges put holes in expensive clothes like silk blouses.
I don't want to sound mean, but I sense that if all your stuff got wrecked it could be replaced at Kmart for under $1000. Maybe $750.
Okay, $500.
So I suggest you think twice before accusing a consumer of wanting her stuff ruined so she can collect $200. Have a nice day.
sounds like u had a lot of problems. but, i think some of them is yours.
if you saw them not packing your stuff right---you should have called them--THE COMPANY right then and there.i can't beleive you had saw dust in closed drawers. sounds like you are just trying to make some BIG quick bucks from the insurance you bought.